Refund policy

Return Policy

We offer a 14-day return policy. You have 14 days from the date of receiving your item to request a return.

Eligibility for Returns:

• Items must be in the same condition as received.
• They should be unworn or unused, with tags, and in their original packaging.
• A receipt or proof of purchase is required.

To initiate a return, please contact us at gcc@welzo.com.

Upon acceptance of your return request, we will provide a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back without prior return authorization will not be accepted.

For any queries regarding returns, feel free to contact us at gcc@welzo.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at gcc@welzo.com if the item is defective, damaged, or if you received the wrong item. We will work quickly to resolve the issue.

Exceptions / Non-Returnable Items

Certain items are not eligible for returns, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders, personalized items)
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

Please reach out if you have any questions about your specific item.

Note: We do not accept returns on sale items or gift cards.

Exchanges

The quickest way to receive a desired item is to return the one you have, and once the return is accepted, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without the need for justification. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.