Shipping policy

Shipping Policy

At Welzo Global - FZCO, we strive to ensure that your orders are delivered to you promptly and securely. We offer reliable shipping across the GCC region through our trusted local courier partners. Below are the details of our shipping policy. The shipping policy that applies to you is selected at checkout. 

Shipping Methods

• Standard Shipping: Our standard shipping option is available for all orders across the GCC region. The delivery time typically ranges from 3 to 5 business days, depending on your location.
• Express Shipping: For faster delivery, customers can select our express shipping option at checkout. Express shipping typically ensures delivery within 1 to 3 business days.

The shipping method offered to you is based on your location and is selected by you at checkout.

Shipping Charges

• Shipping charges are calculated based on the selected shipping method and the destination. The exact shipping cost will be displayed at checkout before you finalize your order.
• Orders that meet specific criteria, such as minimum order value, may qualify for free shipping promotions. These promotions will be clearly indicated on our website when available.

Order Processing Time

• Orders are typically processed within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an order confirmation email once your order has been successfully placed, and a shipment confirmation email with tracking details once your order has been dispatched.

Delivery Timeframes

• Standard Shipping: 3 to 5 business days
• Express Shipping: 1 to 3 business days

Please note that these delivery times are estimates and may vary due to factors beyond our control, such as customs processing delays, weather conditions, or courier service disruptions.

Tracking Your Order

• Once your order has been dispatched, you will receive an email containing a tracking number and a link to track your shipment. You can use this information to monitor the status of your delivery through our courier partner's tracking system.

Delivery Areas

• We currently ship to all countries within the GCC region, including the United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar.
• Please ensure that you provide accurate and complete delivery information at checkout to avoid delays or missed deliveries.

Failed Deliveries & Re-Shipping

• If a delivery attempt fails due to an incorrect address or if the package is unclaimed, the courier may return the package to us. In such cases, you will be responsible for any additional shipping costs incurred for reshipping the order.

Customs, Duties, and Taxes

• Please be aware that orders shipped to countries outside of the UAE may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information on any applicable fees.

Contact Us

• If you have any questions or concerns about your order or our shipping policy, please don't hesitate to contact our customer service team at gcc@welzo.com. We are here to assist you and ensure a smooth shopping experience.